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Behavioral Health


“To promote better patient self-management, health providers need to provide care that meets the need of the whole person. Peer supporters can plan a key role in providing this kind of care.”

– Peers For Progress


In 2014, 43.6 million adult Americans suffered some type of mental illness, over 20 million had a substance use disorder, and nearly 8 million suffered from both. There is now widespread recognition that physical and mental health reinforce each other, both for better and for worse.BHgraphicresized2

Integrated care is being adopted in response, but traditional behavioral healthcare treatment modalities (such as face-to-face, “brick-and-mortar” peer support groups) do not always offer the flexibility needed to integrate at the appropriate point. New healthcare service delivery models such as health homes—along with emerging programs for crisis intervention and stabilization, readmission prevention, and specialty disease management—too often cannot take advantage of face-to-face groups.

Scheduling and operating a group in a complex service delivery environment is one of the challenges, but there are other factors that can make face-to-face groups unsuccessful. For example, many potential beneficiaries are unable to travel to a group owing to their disorder, or their distance from a suitable group. Others cannot attend a face-to-face group because of stigma issues or other reasons. It can be a challenge to obtain consistent results. And finally, there may not be enough participants to justify operating a group.

Peer Support Solutions resolves these issues.

PSS offers professionally-run online support groups that are easily integrated into any healthcare delivery workflow. We maintain consistency by hiring only certified facilitators with lived experience, and by presenting evidence-based material that helps participants understand and deal with their situation.

Accessible on any smartphone, tablet or computer, PSS video-based online groups can be part of recovery at multiple points in the recovery process:

  • Prior to formal treatment, to help activate the desire for change
  • During treatment, to strengthen engagement
  • After treatment, to minimize relapse
  • Outside of a formal treatment program

Where appropriate, you can use one group to serve the needs of multiple programs and delivery models, increasing coverage, consistency, and cost-efficiency. You can also use our technical platform to develop and test alternative treatment models and new evidence-based content.

Our online support groups have generated the same high levels of success as traditional, face-to-face peer support, while providing the schedule and location flexibility needed for successful integration. In a recent survey, participants in our long-running depression group reported a 69% drop in hospital readmission, and 20-50% improvement in emergency department use, urgent care treatment, physician treatment, and level of depression.

Whether you’re looking to integrate scheduled meetings, staff a warm line, or create an innovative treatment program, PSS is your solution for behavioral health peer support.